About
Highly dynamic and results-driven professional with over 4 years of progressive experience spanning customer service, social media management, and executive support. Proven ability to drive engagement, optimize operational processes, and provide high-level administrative assistance, consistently delivering measurable impact across diverse corporate, non-profit, and tech sectors.
Work
Sterling Bank
|Field Sales Officer
Victoria Island, Lagos, Nigeria
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Summary
Drives sales performance and client relationship management within a leading financial institution.
Highlights
Achieved 'Top Performer' status twice consecutively within the initial three months of resumption, demonstrating exceptional sales acumen and rapid integration.
Managed complex client complaints professionally and with emotional intelligence, successfully resolving issues and strengthening relationships to enhance positive brand perception.
BOM Interiors
|Executive Assistant/ Social Media Manager
Mushin, Lagos, Nigeria
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Remote
Summary
Orchestrated executive support and comprehensive social media strategy to significantly expand brand reach and engagement for a CEO-led interior design firm.
Highlights
Spearheaded social media account management for the CEO, achieving a substantial increase in reach from 290K to over 510K within one month.
Developed and implemented strategic page optimization and content strategies, boosting overall performance, customer retention, and response rates by over 50%.
Anutio
|Executive Assistant to the CEO
Ontario, Canada, United States
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Remote
Summary
Provided comprehensive administrative and strategic support to the CEO, ensuring efficient operations and effective communication.
Highlights
Managed complex schedules and coordinated meetings, optimizing executive time management and workflow efficiency.
Prepared critical documents and presentations, facilitating informed decision-making and enhancing executive readiness.
Streamlined communication flows between the CEO and internal/external stakeholders, improving response times and clarity.
Anutio
|Program Manager
Lagos, Lagos, Nigeria
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Summary
Led program initiatives and community engagement, driving operational efficiency and stakeholder satisfaction.
Highlights
Coordinated weekly program delivery, leading cross-functional teams and successfully reducing onboarding time by 30%.
Implemented robust feedback tracking systems, enhancing program transparency and improving reporting accuracy by 20%.
Managed community engagement efforts, significantly increasing sign-ups and app downloads by over 50%.
Developed and executed Standard Operating Procedures (SOPs) and comprehensive communication strategies, achieving 90% stakeholder satisfaction.
Anutio
|Senior Sales Executive (Remote)
Ontario, Canada, United States
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Remote
Summary
Drove remote sales initiatives, exceeding targets and fostering strong client relationships for a technology-focused organization.
Highlights
Managed a diverse portfolio of client accounts, consistently achieving and surpassing sales quotas.
Developed and implemented effective remote sales strategies to expand market reach and secure new business opportunities.
Utilized CRM tools to track sales pipelines and optimize customer engagement processes.
Mycarebuddy
|Engagement Manager
Okota, Lagos, Nigeria
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Remote
Summary
Led social media and customer engagement strategies, significantly expanding audience reach and improving customer satisfaction.
Highlights
Designed and executed a comprehensive social media strategy, increasing followers from under 200 to over 1,000 within 12 months.
Boosted engagement by 50% through data-driven content creation and effective cross-team collaboration.
Reduced customer complaints by 50% by implementing timely and empathetic customer response protocols across all digital platforms.
Freeman Global Solutions
|Client Support & Administrative Assistant
Maryland, Lagos, Nigeria
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Full time
Summary
Provided critical client support and administrative assistance, optimizing workflows and enhancing online presence.
Highlights
Streamlined client support workflows, boosting team productivity by 50% and significantly reducing supervisor workload.
Managed and optimized social media platforms, achieving a 30% growth in online presence.
Handled all client communications, decreasing complaint resolution time by 40% through efficient and professional engagement.
Fidelity Bank PLC
|Customer Service Officer
Gbagada, Lagos, Nigeria
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Internship
Summary
Managed front desk operations and customer service, enhancing client satisfaction and supporting sales initiatives within a financial institution.
Highlights
Managed high-volume front desk operations, successfully reducing customer wait times by 10%.
Provided responsive and efficient customer service, resolving issues promptly to significantly improve overall customer satisfaction.
Actively promoted new banking products and contributed to customer acquisition campaigns.
Education
University of Lagos
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Master of Business Administration (In View)
Business Administration
Lagos State Polytechnic
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National & Higher National Diploma (HND)
Business Administration
Grade: Distinction
Certificates
Content Creation
Issued By
Side Hustle
Soft Skills
Issued By
Jobberman
Skills
Customer Support & Service
Customer Support, Client Communications, Problem Solving, Telephone Etiquette.
Administrative & Executive Assistance
Remote Assistance, Executive Assistance, Time & Task Management, Attention to Detail, Calendaring, Remote Collaboration, Workflow Optimization.
Social Media Management & Marketing
Social Media Management, Content Creation, Content Strategy, Page Optimization, Engagement Driving, Brand Visibility.
Sales & Business Development
Field Sales, Prospecting, Customer Acquisition, Sales Performance.
Project & Program Management
Program Delivery, Team Coordination, Cross-functional Leadership, SOP Development, Stakeholder Satisfaction.
Tools & Technologies
CRM Tools, Canva, Microsoft Office Suite, Video Editing, Data Reporting.
Interests
Personal Development
Learning New Skills, Inspiring Stories.
Leisure & Culture
Tourism, Music.